Terms, delivery, returns and privacy

Last updated: November 2026

Who we are

Orawatt Solar is a trading name of Pienaars Handel Dryf (Pty) Ltd, a private company registered in South Africa, registration number 2026/354509/07. Director: Philip Pienaar.

Physical address: 19 Zebra Street, Bester, Bronkhorstspruit, Gauteng, 1020.
Email: info@orawatt.co.za. Phone: 087 265 7194. WhatsApp: 061 588 5476.

Ordering and payment

• All prices are in South African Rand. We check stock and prices on every order, and if something is wrong we'll contact you before anything ships.
• Card payments are processed by Yoco on their secure payment page. We never see or store your card details.
• Your order is confirmed once your payment is received. You'll get a confirmation email with your order number.

Delivery and collection

• We deliver across South Africa. If a delivery fee isn't shown at checkout, we'll quote it after your order and you can choose to pay it, collect instead, or cancel for a full refund.
• We'll confirm the delivery or collection date with you by phone or email. Times depend on stock and where you are.
• Please check your order when it arrives and tell us about any damage or missing items as soon as possible.

Cancellations, returns and refunds

• You may cancel an online order without giving a reason within 7 days after you receive the goods. Return them unused in their original packaging. The only cost to you is the direct cost of sending the goods back. We'll refund you within 30 days of your cancellation.
• If a product is defective within 6 months of delivery, you may return it and choose a repair, replacement or refund, as provided by the Consumer Protection Act.
• Products also carry the manufacturer's warranty. Manufacturer warranties usually require installation by a qualified electrician, so keep your installer's Certificate of Compliance. We'll help you with any warranty claim.
• Refunds go back to the card you paid with.

Privacy

• We collect your name, email, phone number and delivery address only to process your order, arrange delivery and handle warranty claims.
• We don't sell or share your details, except with couriers and Yoco where needed to complete your order.
• We keep order records for as long as the law requires for tax and warranty purposes.
• You can ask to see, correct or delete your information by emailing info@orawatt.co.za. Our Information Officer is Philip Pienaar.
• This website stores your cart in your own browser so it's still there when you come back. We don't use tracking or advertising cookies.